Statue Cruises Statement of Commitment to Accessibility
Statue Cruises is committed to providing employees and guests with a safe, secure and respectful environment to visit and work. We believe in integration and equal opportunity. We dedicate ourselves to creating amazing experiences for all our guests and strive to meet the needs of those with disabilities.
The National Park Service Accessibility
The National Park Service wants your visit to be memorable for all the right reasons. Visiting any museum or park can be taxing as well as exciting. Visitors are urged to place health and safety first, both for yourself and your companions. Bring any medication, food, water or equipment that you may need with you. Take the time to enjoy the park safely.
Ferries: Statue Cruises personnel provide assistance on the ferry gangways. Aboard the ferries, enclosed areas are available. Restrooms aboard ferries may generally be utilized by persons who use wheelchairs. Please call Statue Cruises for further information.
Guide/Service Animals at Ellis and Liberty Islands: While regular pets are not allowed on either Ellis or Liberty Islands, or on the ferry boats, guide and service animals are welcome.
Borrowing a wheelchair: A very limited number of wheelchairs can be borrowed for no charge on both Ellis and Liberty Islands on a first-come, first-served basis. Borrowers must deposit a driver's license or similar form of I.D., at the Information Desk/Center, which will be given back when the wheelchair is returned.
Accessibility Services at Ellis Island
- Tactile models of the island are located near the Information Desk.
- Large print brochures in English are available upon request at the Information Desk.
- Information in Braille about Ellis Island's history may be borrowed at the Information Desk.
- The Park Brochure in Braille is available upon request at the Information Desk.
- Audio description tours created specifically for blind and visually-impaired visitors are available.
- Elevators are located on both the east and west sides of the main building.
- The documentary film "Island of Hope, Island of Tears" is open captioned.
- An assisted-listening induction loop device may be borrowed at the Information Desk.
American Sign Language Translation: If you wish to arrange for an ASL Tour, notification in writing is required at least three (3) weeks prior to your visit. Please contact us by sending an e-mail or a letter.
Emergency Medical Services: If you need assistance, contact any National Park Service employee or Park Police Officer. EMTs are available on both Ellis and Liberty Islands.
Accessibility Services at Liberty Island
- The Information Center, Gift Pavilion, Book Store, Dining facilities and exterior grounds are ADA compliant.
- Accessible restrooms are located inside the Gift Pavilion.
- An open captioned video is available in the Information Center.
- Large Print brochures, in English, are available upon request in the Information Center.
- The Park Brochure in Braille (English) is available upon request in the Information Center.
- Audio description tours created specifically for blind and visually-impaired visitors are available from our audio-tour concessioner.
- The grounds on Liberty Island are fully wheelchair accessible. For those with reservations to enter the monument, wheelchair access is provided to the museum and the exterior of Fort Wood. A wheelchair-accessible lift is available from where the main pedestal elevator stops to the top of the pedestal. The interior of the top of the pedestal, which offers views of the Statue's inner skeletal structure, is wheelchair accessible. However, the outdoor observation deck and balcony is not wheelchair accessible.
Wheelchair Availability at Liberty and Ellis Islands
A limited number of wheelchairs are available at both Liberty and Ellis Islands (on a first-come, first-served basis). They can be borrowed, free of charge, with the deposit of a driver's license or another form of I.D., at the Information Center (Liberty Island) and the Information Desk (Ellis Island).
American Sign Language Translation
American Sign Language Tours may be arranged prior to your visit. If you wish to arrange for an ASL Tour, notification in writing is required at least three (3) weeks prior to your visit. Please contact us by sending an e-mail or a letter.
Emergency Medical Services
Emergency Medical Services are available on both Liberty and Ellis Islands. Contact any National Park Service employee or Park Police Officer for assistance. Proper preparedness, by those visiting the park with medical conditions, can prevent emergencies from occurring. (ie. medicine, food, water, etc).
For more information and other requests
For information about programs, services, activities and requests regarding accommodations for persons with disabilities: please contact the park, in writing or email at least twenty one (21) days in advance of your intended visit. Phone: 212 363-3200. Deaf and hard-of-hearing visitors can also utilize the services of NY/NJ relay at 711.
Complaint Resolution Official
The Complaint Resolution Official is a position created to provide immediate customer service to individuals with disabilities.
Phone: (551) 655-3126
Email: [email protected]