Frequently Asked Questions
How do I get tickets for the crown?
Crown reservations must be made through the ‘Book Now’ link on www.statuecruises.com or by phone at (201) 604-2800. Crown tickets can be reserved through September 2, 2013. Same day crown tickets are not available and we do not keep a wait list. You can reserve a maximum of four people per transaction.
Are there any ticket restrictions?
Each customer may reserve a maximum of 4 tickets and only one reservation is allowed per 6 month period per card holder. Tickets are non-transferable. Children have to be at least 4-feet tall to climb the crown. The name of each visitor is required at the time of purchase, and valid Government Issued Photo ID (with the exclusion of minors without ID) is required upon arrival at the Statue of Liberty. Visitors are not allowed to access the crown without valid identification.
How do I pick up the tickets?
Crown tickets must be picked up at the ticket office Will Call window (at either the New Jersey or New York ticket office) by the ticket purchaser. You must present a valid Government Issued Photo ID as well as the credit card used to purchase the crown tickets in order to retrieve your tickets. Your crown ticket is only valid for the specific date and time that you select upon purchase. The time to enter the Boarding Queue will be printed on the face of the ticket.
Will there be a fee for crown access?
There is a fee of $3.00 per ticket for crown access.
How many people will be allowed into the crown?
For safety considerations, groups of no more than 12-15 people will visit the crown at a time. About 6 groups will ascend to the crown per hour.
How strenuous is the climb?
The climb to the crown is a strenuous journey that encompasses 393 steps, or approximately the height of a 27 story building, in an enclosed area with high temperatures in the summer. All crown visitors must be able to climb up and down the 393 steps unassisted.
Is it safe to go up to the crown?
National Park Service rangers will be on site at all times to assist visitors. Since the Statue is not air conditioned, interior temperatures can be 20 degrees higher than those outside. On hot days, it is suggested that visitors drink water at least 30 minutes prior to the climb; there are no restrooms inside the Statue. The National Park Service recommends that crown visitors have no significant physical or mental conditions that would impair their ability to complete the climb.
Can I have my crown tickets emailed to me?
No, crown tickets can only be picked up at the Will Call windows at either the New Jersey or New York ticket offices, by the ticket purchaser holding the credit card with a valid ID.
Where do I go when I get to the Liberty Island if I have crown tickets?
Please go to the security tent at the base of the Statue on Liberty Island. You will pick up a wrist band that indicates you have access to the crown.
Will the crown be open every day?
Yes crown access will be available every day until September 2, 2013.
I bought a New York Pass/CityPASS, how do I reserve a Crown ticket?
Please be advised that both New York Pass and CityPASS do not include Crown access. If you would like to visit the crown, please book a 'Reserve with Crown' ticket directly through Statue Cruises.
What programs are available at Ellis Island?
- American Immigrant Wall of Honor - For families who choose to honor a member of
their family by having their name etched in the external wall outside of Ellis Island.
Can I visit other buildings on the Island?
Visitors will have limited access to the exhibit featuring the American Immigrant Wall of Honor.
Can people visit Ellis Island other than by ferry boat?
No, public access to Ellis Island is only via ferry boat operated by Statue Cruises. The docking of private vessels is strictly prohibited. The bridge to Ellis Island is not open to the public and is available to authorized personnel only.
Are pets allowed on the ferry or in the park?
No. Pets are prohibited from using the ferry system and being on Liberty & Ellis Islands. However, documented service/assist animals are exempt from this policy. Please contact Statue Cruises.
How long do I need to visit Ellis Island?
The tour is self-guided and self-paced. The time spent on each Island is entirely up to the visitor and what they wish to view while visiting. Generally, one-two hours are enough time to visit Ellis Island. Ferries depart from Ellis Island approximately every 20 minutes.
Do I need a reservation to visit Ellis Island?
No. Your Reserve Ticket grants you access to Ellis Island.
Can I get a tour?
Ranger-guided tours are offered to the public on a first-come, first-served basis and cannot be reserved. Program listings are posted each day on program boards at Battery Park, Liberty State Park and at the Ellis Island information desk and are available dependent upon staffing levels.
Audio tours for the Statue of Liberty National Monument are provided with every ticket purchase and provide a wonderful enhancement to your visit. A special children's tour features animal characters as guides. Audio tours are available in nine languages and the children's tour in five.
Are there storage facilities at Ellis Island?
No. Visitors must carry and keep personal possessions with them at all times.
If I'm using a car to get to the ferry, is parking available?
Ferries depart from Battery Park in New York City and from Liberty State Park in Jersey City, New Jersey. We strongly recommend visitors travelling by auto or bus to use the ample car and bus parking at the ferry area in Liberty State Park in New Jersey. Parking at Liberty State Park is $7 per car. Although private parking garages may be available to you near Battery Park in New York City, parking is usually very limited and can be costly.
What other programs are available at Liberty Island?
There are many scenic views for photos and guided tour opportunities.
Liberty Island Ranger Tours are free outdoor tours which provide the opportunity to learn more about the history of Liberty Island and the Statue.
Liberty Island Junior Ranger Programs are self-paced activities documented in a book on both Islands. Junior Rangers receive a Junior Ranger badge upon completion.
Audio tours for the Statue of Liberty National Monument provide a wonderful enhancement to your visit and are especially useful for those with limited time. A special children's tour features animal characters as guides. Both the Statue and Ellis tours are available with every ticket purchase.
Can I climb up the Statue to the crown?
Yes but Crown access requires an advance reservation. The Statue of Liberty National Monument is open as of July 4, 2013.
If I have a question about my ferry ticket who should
Statue Cruises should be contacted regarding advance tickets, confirmations and ferry schedules. Call (201) 604-2800 or email email@example.com
Is the Statue of Liberty on Ellis Island?
No, there are two separate islands, Liberty Island and Ellis Island. The Statue of Liberty is on Liberty Island.
What does the time on my ticket mean?
The time on your ticket is the entrance to the Boarding Queue for the ferry. Please line up in the Reserve ticket line prior to the time on your ticket. At the appointed time, you will be allowed to enter the Boarding Queue. Upon arrival at Ellis Island you will pass through the screening facility on Ellis Island. After passing through screening, you will board the next available ferry to Liberty Island. If you have crown tickets, we recommend you proceed directly to the information booth upon your arrival at Liberty Island.
I got an error message that said 'Payment could not be authorized'. What
does this mean?
Occasionally, guests may get this error due to unusual formats for the billing
address, including the postal code. Please check your billing address again, and
reattempt your purchase. If you continue to receive this error, please call our
reservations department at (201) 604-2800.
When I attempt to purchase my tickets I received a message that my session
timed out. Is there an issue?
Your internet browser has stored cookies that are causing this issue. Please clear
your cache and restart your browser to correct this issue.
I now have a different credit card than the one I used to purchase my
tickets. Is this going to be an issue when I go to Will Call?
No, but we will need you to call our reservations department at (201) 604-2800
prior to your trip so that we may assist you with this change.
Do I need a reservation to visit the park?
No. Reserve Tickets are recommended, but we also have tickets available for walkups to the ticket booth for same day sales. For same day sales and will call pickup, we recommend guests arrive at least 30 minutes prior to the time on the ticket.
- A Reserve Ticket is purchased for specific times. By making advanced reservations, you can avoid waiting in unnecessary lines. Reserve Tickets afford visitors priority entrance into the Boarding Queue.
- If you want to enter the monument or visit the pedestal you'll need a Pedestal/Museum
Pass. If there is one available for the time you have reserved, it will automatically
be provided to you. You can also request a Pedestal/Museum Pass on the day of your
visit and if they are available, one will be given to you.
- A Flex Ticket is not for a reserved time and is good for a one-time entry anytime within three days of purchase, beginning on the day you specify at the time of purchase. Crown or Monument Access Passes are not available with the Flex Ticket, but you can request one at the ticket booth on the day of your visit, and if available, one will be given to you. A Flex Ticket is a first come-first serve ticket for boarding our ferries, and during peak season, the wait in the Flex Ticket line can exceed one hour.
Where do the ferries depart from?
Ferries depart from:
- Battery Park, New York. There is no street address for Battery Park. However,
for the purposes of GPS navigation, (17 State Street, New York, New York)
- Liberty State Park, New Jersey – 1 Audrey Zapp Drive, Jersey City, NJ.
If I take the ferry from one side, must I return to that side?
No. You may depart from and return to different locations. Be sure to use the appropriate boarding location at each island. Once you disembark on the other side, you will not be able to board the ferries back to your original departure location. However,
you can take the
Liberty Landing Ferry between Liberty State Park and Manhattan.
Where can I purchase tickets?
Advanced purchase online is encouraged. Tickets can be purchased online at www.statuecruises.com or over the phone at (201) 604-2800. Tickets can also be purchased through concierges at major hotels and at ticketing windows in the Castle Clinton National Monument inside Battery Park, New York or inside the Central Railroad of New Jersey Terminal in Liberty State Park, Jersey City, New Jersey.
Can I purchase tickets in advance?
What are the different ticket combinations possible and how much do they
All of our tickets include the roundtrip ferry ride between the departure location, Liberty Island and Ellis Island grounds only, as well as an audio tour of Liberty Island.
Student Groups with letters from their school and under 18 years of age - $9.00*
*For every ten students, one chaperon/Adult pays $9.00. Additional chaperons pay Adult price of $17.00. All student and youth groups must contact Statue Cruises' Group Sales Department for more information about booking their trip. They can be reached at (201) 604-2800 or firstname.lastname@example.org.
How are refunds and exchanges handled?
Refunds will be provided if cancellations of reservations are made 24 hours prior
to departure for a Reserve Ticket and 24 hours prior to the last valid day of a
Flex Ticket. Refunds will also be provided if the islands are closed for security,
safety or weather reasons. Unused tickets will not be refunded. To cancel tickets
please call (201)604-2800 or email email@example.com
What forms of payment are accepted?
We accept all major credit cards (Visa, MasterCard, Discover, American Express),
cash, traveler's checks, money orders, company and school checks. No personal checks
What if I don't receive my eTickets?
Please check your spam or junk mail filter to make sure your tickets haven't been
blocked from your inbox. If you still haven't received your e-Tickets, please email
firstname.lastname@example.org for assistance.
Please note: some employers and government offices may block the email due to the
file size or nature of the email. Please provide a personal email address to insure
proper delivery of your e-Tickets. In the unlikely event that we are unable to deliver
e-Tickets, all tickets are available for pickup at Will Call on the day of your
cruise. To retrieve tickets from Will Call, be sure to bring a photo ID and the
credit card used to purchase the tickets. Crown tickets must be picked up by the
original purchaser at Will Call and cannot be sent as eTickets.
Can I have my tickets mailed to me?
Tickets will not be mailed out. We recommend you print your tickets at home or
in your hotel’s business center. Tickets can be held at Will Call at either boarding
location and picked up prior to your visit. Printing at home is the most efficient
Will my Reserve Ticket expire?
Your ticket is only good for the specific time and date printed on the ticket.
If you are unable to make you trip, you may cancel or reschedule (based on availability)
if you call at least 24 hours in advance (201) 604-2800.
Will my 3 Day Flex Ticket expire?
A Flex Ticket is not usable after the date and time on the ticket lapses. If you
want to cancel a Flex Ticket, you must call 24 hours prior to the last day of use.
Where can I pick up tickets held at Will Call?
You can pick up these tickets at the Will Call Ticket Windows in Battery Park,
NY or Liberty State Park, NJ. Will Call at Battery Park is located inside of Castle
Clinton, a large round brick building in the heart of the park. Will Call at Liberty
State Park is located inside the CRRNJ train terminal.
Are wheelchairs available for rental?
A limited number of wheelchairs are available for use on a first-come, first-served
basis for no fee from the National Park Service. An identification card with a photo
is needed to obtain one while visiting the island. Park staff are available to assist
visitors at the information desk. There are no wheelchairs at the departure locations
or onboard the vessels.
Do I need to purchase a separate ferry ticket if I want to go to Ellis
Island as well?
No, our boats run to both Liberty Island and Ellis Island; no additional ticket
purchase is necessary. The ferry ticket provides round trip transportation to, from,
and between the islands throughout the day but is not valid for reentry once a visitor
disembarks at either the New Jersey or New York dock.
What are the hours of operation for purchasing advance tickets &
making reservations by phone or internet?
For those interested in purchasing 59 tickets or less, the reservation center is open from 8 am – 7 pm (Eastern Time), Sunday through Thursday, and 8 am – 7:30 pm (Eastern Time), Friday and Saturday. For parties requiring 60 tickets or more, the operators serving groups are available 9am-5pm (Eastern Time) Monday through Friday for group tickets, tour operators and school groups. The reservation center is open 365 days a year. You can purchase ferry tickets, audio tours and also reserve your reserve tickets online at www.statuecruises.com 24 hours a day, 7 days a week.
What languages are spoken in the reservation center?
The reservation center is multi-lingual. We have agents who speak more than ten
different languages, including English, Spanish, Cantonese, French and German.
Can I use my National Park Pass when visiting these parks?
No. National Park Passes are only valid at parks that charge an entrance fee. Liberty
and Ellis Islands are fee exempt by law and do not charge an entrance fee. The transportation
fee (the ferry ticket) is not covered by National Park passes. For more information
or to order National Park Passes visit
Can minors visit unaccompanied by an adult?
All minors (17 and under) must be accompanied by a responsible adult 25 years old
or older. If they arrive without an adult, they may be denied entrance into the
What type of footwear should I use for my visit?
Simply choose comfortable, safe and practical. Please keep in mind that you will
be on your feet for much of your visit and that you will be traveling by boat. Boats,
by their nature, move with the water, particularly when affected by waves from passing
vessels. Boat decks also can sometimes be wet and, of course, you will have to walk
along a gangplank to board and to disembark from the boat. So please consider appropriate
footwear. Statue Cruises especially recommends against wearing open-toe footwear
and flip flops for safety reasons.
Children under 4 are free, but do I still need to make a reservation
No. You may bring children up to four years of age and they do not need a ticket
to board the ferry.
I have 2:00pm tickets. Will I be able to go to both islands?
If you have 2:00pm tickets or later, you will only have adequate time to go to
one of the two islands, whichever you choose.
My Flex ticket has an 8:00am time on it. Does that mean I need to be
there at 8:00am?
8:00am is the default time required by our ticketing system. Flex tickets are good
for anytime during the three-day window from the date of purchase. Please remember
that the wait can be up to two hours for boarding, so we recommend you get there
as early as possible.